Our five step process & FAQ
Getting a custom garment can be an intimidating process. Most times, you don't know where to start or what to expect. We put together a list of our five step process along with some frequently asked questions to give you some more clarity! Check it out!
Our Process
1. Swatch selection
Find the Right fabric by exploring our wide variety of swatches. We help you discover different characteristic to ensure your garment can keep up with your day to day wear!
2. Garment Design
We mix modern day technology to help you design timeliness garments! Custom clothes are meant to Flatter your shape and compliment your lifestyle.. We carefully help you pick details that make your wardrobe work for you and not against you. Our design process is where your creativity meets our expertise!
3. Measurements
Once we finalize your design, we measure you up to bring your creation to life! We take anywhere from 12 to 40 measurements depending on your item. We don't only measure for your size, but also for your shape and posture! We believe a garment should allow for movement not through bagginess but through proper cut. Our measurements take fabric characteristics and your bodies specifications to create a piece that is close to the body with lots of range of motion.
4. Fitting
Once your Garments arrives, we conduct your first fitting to see how the items sit on your body. Once we make the proper assessments, we make any adjustments necessary to ensure the fit is second to none! Alterations are complimentary with any Sartoria Meucci Purchase. We cover as many alterations rounds as needed.
5. Measurement adjustment
Once the necessary adjustments are made, we enter the final measurements into your profile to ease future purchases don't need alterations! We still recommend trying on your orders as every fabric drapes differently!
Our Timelines(Edited 2024)
Depending on the item and the fabric used to design it, Our orders usually take 4 to 6 weeks! However, due to a surge in demand, our timelines are 3-5months. Custom liners add 4 extra weeks. Please keep in mind that this does not include the alteration timeline. Depending on the season and how busy our shop is, alterations can take anywhere from 4 days to 2 weeks! We recommend placing you orders 8-10 weeks ahead of your cut off date to account for alterations and potential delays as well as remakes.
Refunds, returns and remakes
We provide a 100% satisfaction guarantee. Ready to wear items are fully refundable if returned within 30 days from purchase. Items must be in perfect conditions with tag attached. In the case of custom, made to measure or bespoke orders, we provide complimentary remakes for any errors on our end. If the remake is still not up to your expectations, we provide a full refund once our team has assessed the product and approved quality control issues. Please keep in mind, garment delays do not qualify for a refund unless the event date specified is missed.